Effortless Customer Reviews For Nebraska

AttorneysPhysiciansInsurance AgentsAccountantsAuto DealersDentistsRealtorsService ProvidersRestaurantsContractorsElectriciansPlumbersVeterinariansRoofersConsultantsProperty ManagersSenior Care

Turn your online reputation into a competitive edge (without breaking the bank.)

How It Works In 90 Seconds Video

Genius Convenience

One dashboard to boost ratings, build trust, increase sales effortlessly without the tech hurdles.

Get Reviews

Add in your customers, we’ll automatically follow-up with them to collect reviews in real time.

Monitor Reviews

Every review in one dashboard, discover where your reputation could use a boost and take action on negative reviews faster.

Improve Local SEO

The amount of reviews across Google & other review platforms greatly effects your search engine ranking.

Customer Reviews Are Rocket Fuel For Growth and Local Search

Your customer experience sets you apart from competitors, and the stats prove it.

 
Of consumers read local online reviews.
0 %
Of consumers will leave a review if asked.
0 %
Of consumers don't trust conventional advertising.
0 %
Reviews are the #2 ranking factor on Google.
# 0
Of unhappy consumers will return if their complaint is quickly resolved.
0 %
Loyal customers are worth up to 10 times as much as their first purchase.
0 X

Easy For Your Teams, Effortless for Your Customers

Straightforward and user-friendly.

Every interaction is an opportunity for feedback. We’ve made sure you don’t miss a single one.

By Text Messaging (SMS): Achieve an impressive 98% open rate by reaching customers where they’re most engaged.

By Email: Craft personalized, on-brand emails to seamlessly request feedback from your customers.

With In-Store Devices: Capture reviews at the point of sale, right when customers are most delighted.

Link from Anywhere: Utilize QR codes, printed receipts, email signatures, and in-store signage to gather reviews effortlessly.

Step One: Direct Feedback

78% of consumers prefer brands that collect and accept customer feedback. Source: Qualaroo

Generate and manage reviews with ease

Strike while the iron is hot. Create review request campaigns in a matter of minutes with customizable templates that ask for feedback exactly how you want it.

NPS (Net Promoter Score)

Star Ratings (CSAT)

Thumbs Up/Down

Step Two: Public Review

Once your customer leaves their direct feedback, they are asked to post a public review.

Win more customers everywhere

Manage reviews from the top directories and 50+ industry review sites that drive engagement and revenue. All from one single dashboard.

Nebraska CX Features

Get more positive reviews and collect more customer feedback faster.

Email or Text Message

Reach your customers where they’re most comfortable, be it email or text (SMS.) Tailored communication ensures higher response rates for your review requests.

Showcase Your Brand

Every review request places your logo and company details prominently, ensuring instant recognition and reinforcing brand trust while customers share their feedback.

Improve Search Engine Ranking

Positive customer reviews build trust and enhance your search engine rankings, ensuring your business stands out when customers search.

REPLACE

REPLACE

Multiple Locations or Profiles

 Ideal for businesses with several branches or professionals under one umbrella, be it sales agents, attorneys, doctors, or any multi-professional setup. 

REPLACE

REPLACE

Nebraskans Serving Nebraskans

Get the Reviews & Ratings Your Business Deserves

You know your customers and you serve them like no other. We're here to help spotlight your hard work.

Monthly Pricing

 Every tool, stellar account services, and a straightforward price.
Single Location

$100

/ month

Perfect for small to medium sized businesses with a single profile.

Includes unlimited email requests and 500 text (SMS) review requests per month.

Single Location Plus

$200

/ month

For businesses with several professionals under one umbrella: sales agents, attorneys, doctors, or any multi-professional setup.

Includes unlimited email requests and 1,000 text (SMS) review requests per month.

Multiple Locations

$300

/ month

Tailored for brands that operate across several locations.

Includes unlimited email requests and 1,500 text (SMS) review requests per month. 

A review request is every outreach the platform makes to your customer. Additional text (SMS) review requests are billed at $50/month per additional 1,000 review requests.

[column]
Send Review Requests By Email
Send Review Requests By Text Message
Auto-schedule Repeat Follow-ups
Connect With 40+ Platforms
Easy to Use Control Panel
Integrated Mobile & Tablet Review Process
View In-Depth Statistics
Embeddable Widgets For Your Website
Free WordPress Plugin - Integrate Reviews & Schema
Incentivize With Charitable Donations
[/column]
[column]
Three Review Flows For Maximum Conversion
API Access via Zapier
Kiosk Mode
Customize Email & Text Message Templates
Set Review Process Branding / Colors
Localized Time Zone Support
Bulk Import Customers From Spreadsheet
Multiple Locations / Sales Agents
Multiple User Logins
Import Existing Reviews
Account Service
[/column] [/columns]

Get Started CTA Goes Here

The Quick Brown Fox Jumped Over the Lazy Dog.

FAQs

Nebraska CX is a dedicated platform designed for local businesses in Nebraska aiming to strengthen their online presence. At its core, it simplifies online reputation management by consolidating several tools into one user-friendly dashboard. This means businesses can easily send out review requests, monitor their SEO, and analyze customer feedback without needing technical expertise. The platform is especially tailored to amplify the reach and impact of Nebraska-based brands, helping them thrive in both digital and local markets. By focusing on customer reviews and local SEO, Nebraska CX provides a seamless way for businesses to boost ratings, build trust, and increase sales, all while saving time and costs.

Setting up with Nebraska CX is a breeze, designed with the user in mind. The platform's primary goal is to offer "genius convenience," ensuring businesses can get started without any technical hiccups. With its intuitive interface, most businesses can have their dashboard up and running in no time. Additionally, Nebraska CX comes with dedicated account service, ensuring that any questions or assistance needed during the setup process are addressed promptly. This hands-on support not only simplifies the initial configuration but also ensures that businesses can make the most out of the platform right from the get-go.

Nebraska CX is designed for efficiency and ease of use, ensuring businesses can manage their online presence without it being a time-consuming task. Once set up, daily management can be as brief as a few minutes. The unified dashboard consolidates multiple tools, allowing users to send review requests, monitor SEO, and analyze feedback all from one place. This eliminates the need to juggle between different platforms or sift through spreadsheets. The automation features, particularly around review requests, further reduce the manual effort required. And with the dedicated account service, any challenges or questions that arise can be quickly addressed. In essence, Nebraska CX streamlines the process, freeing up valuable time for businesses to focus on their core operations.

Review management is the systematic process of tracking, analyzing, and responding to customer feedback and reviews posted online. Given the digital age we live in, customer reviews have become a significant determinant of a business's reputation and can influence potential customers' purchasing decisions.

At its core, review management involves monitoring various online platforms where customers might leave feedback, such as Google, Yelp, TripAdvisor, and specialized industry platforms. Once these reviews are identified, businesses can analyze the feedback for common themes, respond to both positive and negative reviews to engage with their customer base, and implement changes based on the feedback received.

Using platforms like Nebraska CX simplifies review management. Automated tools can send out review requests to customers, consolidating feedback in one place, and offering insights into areas of improvement. This not only helps in enhancing a brand's online reputation but also bridges the gap between businesses and their customers, ensuring a continuous loop of feedback and improvement.

 

Reviews play an integral role in enhancing a business's Search Engine Optimization (SEO). Here's why:

  1. Content Freshness: Search engines, particularly Google, value fresh and updated content. Each new review added to your business listing or website provides new content, signaling to search engines that your page is active and relevant.

  2. Keyword Enrichment: When customers write reviews, they often use keywords or phrases related to your products, services, or industry. These organic mentions can help improve your site's keyword relevance and increase the likelihood of your business appearing in search results for those terms.

  3. Increased Engagement: Positive reviews can boost click-through rates. When users see businesses with high ratings, they're more likely to click on the website link, boosting your site traffic. Increased engagement signals to search engines that your site is trustworthy and relevant.

  4. Local SEO Boost: Reviews, especially on platforms like Google My Business, are a crucial factor in local SEO. Search engines understand that users value peer feedback. Hence, a business with more positive reviews often ranks higher in local search results.

  5. Backlinks: Some review platforms allow businesses to link back to their site. A higher number of reviews can lead to more visibility on these platforms, which can then translate into more backlink opportunities, further strengthening SEO.

Incorporating reviews into your SEO strategy, especially through platforms like Nebraska CX, not only enhances your online visibility but also establishes trust and credibility with potential customers.

An effective online review management strategy is pivotal in shaping a business's online reputation and enhancing its digital footprint. Here's a comprehensive breakdown of what it entails:

  1. Promptly Solicit Reviews: Encourage satisfied customers to leave reviews. This can be done post-purchase, after a service completion, or through follow-up emails and messages. Platforms like Nebraska CX offer automated solutions to streamline this process, making it easy to reach out to customers at the ideal moment.

  2. Monitor All Platforms: Keep an eye on all major review platforms relevant to your business, like Google My Business, Yelp, TripAdvisor, and industry-specific sites. Monitoring ensures you're aware of what's being said about your business, allowing for timely responses and action.

  3. Engage with All Reviews: Respond promptly and professionally to both positive and negative feedback. Thanking customers for positive reviews shows appreciation and encourages others to leave feedback. Addressing negative reviews demonstrates commitment to customer satisfaction and can help resolve potential issues.

  4. Analyze and Adapt: Use feedback to identify areas for improvement. Are customers consistently pointing out a particular issue? Address it. This not only improves your business operations but showcases your commitment to excellence.

  5. Leverage Positive Reviews: Share outstanding reviews on your website, social media, and promotional materials. Positive feedback serves as testimonials and can help in building trust with potential customers.

  6. Educate and Train Staff: Ensure that your team understands the importance of reviews. Offer training on how to encourage reviews and how to handle negative feedback, ensuring consistency across your business.

  7. Stay Updated with Compliance: Be aware of the rules and regulations of each review platform. Some platforms have strict guidelines about soliciting reviews or how businesses can engage with reviewers.

By prioritizing review management and integrating it into your broader digital strategy, businesses can foster trust, improve their services, and boost their online visibility. Platforms like Nebraska CX make implementing this strategy simpler by providing the necessary tools in one user-friendly dashboard, allowing businesses to focus on their core operations.

Customer feedback is a goldmine of insights for businesses, and leveraging it can lead to numerous advantages. Here's why it's so crucial:

  1. Informed Decision Making: Customer feedback provides direct insights into what your customers like and dislike. This data-driven approach helps businesses make informed decisions on product enhancements, service improvements, and overall strategy.

  2. Builds Trust and Loyalty: Responding to feedback, both positive and negative, demonstrates that a business values its customers. Acknowledging and addressing concerns can turn a dissatisfied customer into a loyal one, while positive interactions can further cement loyalty among happy customers.

  3. Highlights Areas of Improvement: Even negative feedback can be beneficial. It pinpoints where your business might be falling short, allowing for targeted improvements. Over time, this can lead to a better product, improved services, and greater customer satisfaction.

  4. Enhances Product and Service Development: Feedback can shed light on what features or services customers desire. This can guide development teams in refining existing products or introducing new ones that cater to those specific needs.

  5. Boosts Sales and Growth: Positive reviews and testimonials can be used in marketing campaigns, providing social proof that can attract new customers. Moreover, addressing concerns and improving offerings can lead to increased sales from repeat customers.

  6. Improves Customer Retention: A business that listens and acts on feedback is more likely to retain its customers. Retained customers are often more valuable, making repeat purchases and referring new customers.

  7. Gives Competitive Edge: In industries where products and services are similar, exceptional customer service, backed by consistently addressing feedback, can be a significant differentiator.

Platforms like Nebraska CX offer tools that make collecting and managing feedback easier. With the ability to solicit reviews, monitor feedback across platforms, and engage with customers, businesses can seamlessly integrate feedback into their operations, reaping the myriad benefits it offers.

Feedback is a crucial tool for understanding customers' experiences, preferences, and expectations. There are various methods businesses use to gather this invaluable information. Here's a rundown of some of the most common feedback methods:

  1. Surveys: Perhaps the most popular method, surveys consist of a series of questions given to customers to gain insights into their experiences, perceptions, or needs. They can be long or short, and might be delivered via email, embedded on websites, or provided after service interactions.

  2. Focus Groups: A qualitative research method, focus groups involve gathering a small group of people to discuss specific topics. A moderator leads the discussion to gather detailed insights about the participants' perceptions, opinions, and feelings about a product, service, or concept.

  3. Comment Cards: Often found in restaurants and service outlets, comment cards are a quick way for customers to jot down their feelings about their experience. While not as detailed as some methods, they provide immediate and candid feedback.

  4. Online Reviews: Websites like Google, Yelp, and TripAdvisor allow customers to leave reviews about businesses. These platforms offer an unfiltered look at how customers perceive a business's products or services.

  5. Usability Testing: This is a method used to evaluate a product or website by testing it on users. It allows businesses to understand how a user interacts with their product and where potential issues or frustrations lie.

  6. Net Promoter Score (NPS): A metric used to gauge customer loyalty. Customers are asked one question: "On a scale from 0-10, how likely are you to recommend our product/service to a friend or colleague?" Based on their response, customers are categorized as promoters, passives, or detractors.

  7. Feedback Boxes: Both online and offline, feedback boxes allow customers to provide suggestions, complaints, or praises at their own convenience.

  8. Social Media Monitoring: In the digital age, many customers take to social media to voice their opinions. By monitoring mentions and direct feedback on platforms like Twitter, Facebook, and Instagram, businesses can get a sense of public sentiment.

  9. Customer Interviews: A more personal method, interviews involve one-on-one interactions, either in-person, over the phone, or via video calls. They allow for deep dives into specific topics or issues.

  10. Mystery Shopping: Businesses hire individuals to pose as regular customers and then provide detailed feedback about their experience. This method offers insights into the actual customer experience, from service quality to product availability.

Each feedback method offers its own advantages and may be more or less suitable depending on the specific context or objective. It's often beneficial for businesses to employ a combination of these methods to gain a comprehensive understanding of their customers' perspectives.

Absolutely, the number of reviews a business has can play a significant role in various aspects of its digital presence and reputation. Here's why the quantity of reviews matters:

  1. Building Trust and Credibility: A higher number of reviews often equates to more trust from potential customers. If a business has only a few reviews, consumers might be skeptical, regardless of whether those reviews are positive or negative. An abundance of feedback suggests transparency and openness, which can instill confidence in potential customers.

  2. SEO Benefits: Reviews can influence search engine rankings. Search engines view active review collection as a sign of business legitimacy and relevance to users. A steady stream of fresh reviews can positively impact local search rankings, especially on platforms like Google.

  3. Statistical Significance: A larger number of reviews can provide a more accurate picture of customer satisfaction. For instance, a 5-star average rating from 100 reviews is generally more reliable and telling than a 5-star average from just 5 reviews.

  4. Overcoming Negative Reviews: No business is immune to the occasional negative review. However, if a business has a plethora of positive reviews, a few negative ones won't drastically skew its overall rating. Having many reviews can help balance out and provide context for those less favorable evaluations.

  5. Consumer Decision-making: A BrightLocal survey found that consumers read an average of 10 online reviews before feeling able to trust a local business. The more reviews available, the more information consumers have to base their decisions on.

  6. Encouraging Engagement: A high number of reviews can also prompt more customer engagement. When potential clients see many people sharing their experiences, they might be more inclined to leave their own feedback after interacting with the business.

  7. Insights and Improvement: More reviews mean more feedback. This wealth of information can be invaluable for businesses looking to refine their products, services, or customer experience. Feedback, both positive and negative, can guide improvements.

While the number of reviews is important, it's essential not to overlook the quality and content of those reviews. Authentic, detailed, and well-rounded feedback is invaluable. Businesses should strive for a balance: aiming to accumulate a significant number of genuine and constructive reviews over time.

Asking for reviews in an effective manner can greatly influence the likelihood of a customer taking the time to provide feedback. Here are some methods and best practices:

  1. Personalize the Ask: Whenever possible, use the customer's name and reference specifics about their purchase or interaction to make your request more personal.

  2. Email Requests: A post-purchase email is a popular method. Send a thank-you note for the purchase and kindly ask for a review. Include a direct link to the review platform to make the process seamless.

  3. SMS/Mobile Messaging: With the increased use of mobile devices, sending a text message can be a quick and efficient way to request reviews. Ensure you have the customer's permission to send SMS messages.

  4. In-Person Ask: Sometimes, the most effective way is the direct approach. Train your staff to request reviews at the end of a successful service or sale, especially if the customer seems particularly satisfied.

  5. Use Review Platforms: Use platforms like Yelp, Google My Business, or Trustpilot, which have built-in prompts and reminders for customers to leave reviews.

  6. Incorporate into Packaging: For physical goods, consider including a card or flyer in the package that asks for a review. QR codes can make it easy for customers to scan and go directly to the review site.

  7. Website Pop-ups or Banners: If you have a high website traffic, a gentle pop-up or banner prompting a review after a purchase can be effective.

  8. Leverage Social Media: Engage with your followers on platforms like Facebook, Instagram, or Twitter and occasionally ask for feedback or reviews.

  9. Offer Incentives: Although you must be careful with this approach (some platforms have strict rules about incentivizing reviews), offering a discount, entry into a giveaway, or a small freebie can motivate some customers.

  10. Feedback Forms: Before directing customers to public review sites, use a feedback form on your website. This gives them a chance to share any negative feedback directly with you first, which you can then address.

  11. Follow-up Reminders: If the customer hasn't left a review after the first request, it's okay to send a gentle reminder. However, it's crucial to ensure you don't overwhelm or annoy them with too many requests.

  12. Thank You Note: Always express gratitude for reviews, whether they're positive or negative. When other customers see you actively engaging and appreciating feedback, they may be more inclined to leave their own.

Remember, the key to successfully obtaining reviews is to make the process as easy and frictionless as possible for the customer. And, always ensure you're adhering to the guidelines and terms of service for each review platform.

Customer Experience (CX)

Our Views On Reviews

Our take on CX, reputation management, SEO and several other topics to help you navigate the feedback economy.

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